Reason 9. Utilise Best Practices
Best practice is a method or technique that consistently shows results superior to those achieved with other means. Therefore, it is used as a benchmark.
Developing a sense of collaboration and focus on quality (business improvement) will foster an environment where employees can share best practices with each other providing standardisation across the organisation. A system-wide focus on quality will be established, thus achieving consistent results.

Reason 10. Grow Your Business
Shifting an organisations focus from putting out fires to quality (business improvement), will provide more opportunities for business growth. The organisational capabilities put into place will empower all staff to focus on other aspects of the business. A quality management system is key to business success.

There are some very basic changes that can be made to start focussing on quality and best practice within the business:

1. Document the process. Everyone has to be working from the same system to deliver consistent results.

2. Identify the issues. Make a cultural shift to promote problems being brought up to be resolved. Manage the problems with the quality processes, not the people. Take care to not shoot the messenger advising management of problems they find.

3. Always fix for the customer. It is not what happens but how you deal with it that sticks the most in a customer’s mind. Respond appropriately towards the satisfaction of the customer.

4. Improve the process to reduce the number of mistakes. With a documented process and a culture of understanding and business improvement, it will quickly become clear where further improvements can be made. Because you have it documented, focusing on the next moves you need to make to increase quality can be made and communicated.

For help implementing Best Practice and Growing your Business please contact us today.

Reason 8 – Business Continuity

A Quality Management System plans for Business Continuity. This means that your business has:

1. Thought about what to do when something goes wrong.
2. Planned for something going wrong and documented this as part of your Quality Management System.
3. Learnt from something going wrong and improved the Quality Management System so that the same mistakes aren’t repeated.

When things do go wrong, the Quality Management System is already in place ready to address problems immediately.

How well does your business currently respond to problems? If the answer is “not very well” then a Quality Management System can help you.

Call us today to discuss how WynMS can assist your company to get started on their Roadmap to Certification.

Happy New Year. This is the year when Quality should be your focus. If it isn’t already on your business goals then maybe it should be.

We have just returned from a well earned break from social media and would like to get back in touch with a refresher blog about the first 7 reasons why you should invest in a Quality Management System. We will then cover the remaining 3 reasons in the coming weeks. By then you will realise that you cannot possibly continually improve your business without one.

In the last few months have you:

1. & 2. Cut costs and saved time in your business?
3. Increased your customer satisfaction?
4. Reduced the risk associated with your business?
5. Increased the visibility of your business?
6. Improved Product Quality?
7. Gained the competitive advantage?

If the answer is no to one or more of these questions then the answer is clear – you should invest in a Quality Management System. Why not contact us for a free no obligation consultation.

Reason 7 – Competitive Advantage

Are you a business that “Do what you say, and say what you do?”

Businesses who invest in quality gain a competitive advantage over companies who do not.

Customers value quality in their goods and services and will continue to do business with companies who have invested in quality.

Why is this?

It is because:

• Customers want value for money
• Customers value consistency in the quality of their goods and services
• Customers value efficiency in services
• Customers value good communication
• Customers value honesty

Savvy customers do not want to waste their time on companies who can’t deliver on their promises.

Reason 6 – Improved Product/Services Quality

The overall quality of your products and services will improve through system management.

When you put an emphasis on quality in your business and solicit employee buy in, this quality culture becomes part of your business. It starts with product development and continues through to service delivery and flows on to customer satisfaction.

Improved quality is achieved by the proper evaluation techniques being applied and better training of the employees.

The development of strict process control is directed towards performance consistency.

With an accredited quality management system you are giving your customers an independent verification of your commitment to continually improving quality and customer satisfaction.

Reason Number 4

Reduced Risk

Quality Management Systems assist to foresee risks and build in processes to address problems before they arise.

Through standardisation of processes errors are minimised in all aspects of your business and your liability is reduced because your staff are doing things the right way every time.

 A well-thought-out and well implemented management system will significantly improve process performance, reduce risk and the costly liabilities associated with process non-conformance, even if certification is not a priority.

 How are you reducing risk for your business?

Reason Number 3 – Increases Customer Satisfaction

Customer satisfaction is important because it provides marketers and business owners with a metric that they can use to manage and improve their businesses.

With a quality management system in place, customers will receive better services from your business.

Your customers will experience the best your business has to offer from beginning to end when all members of your company focus their energy on quality.

The system will ensure expectations of service levels are established, published and met consistently!

In a competitive marketplace where businesses compete for customers; customer satisfaction is seen as a key differentiator.

Businesses who succeed are the ones that make customer satisfaction a key element of their business strategy.

How are you increasing your customers satisfaction and what are you doing to keep customers coming back and spending more?

In the next ten weeks we are going to outline the reasons why you should invest in a Quality Management System.

Reason Number 1 and 2

Cut Costs & Save Time

In business, time is money.

Time you invest in setting up quality control processes and policies at the front end, saves time in the long run.

Employees will know what to do, when to do it and how to do it.

With an ISO quality management system in place, the system ensures mistakes are few and far between, which saves you both time and money.

If  one of your employees win the lottery and decides not to come into work tomorrow then someone else can easily fill their position. It is business as usual!